3 Steps Ground Services course is especially designed for those candidates who have a zest to work in both domestic and international level environments of airport and who like meeting and assisting people from all over the world. This profession requires lot of hard work, commitment, smartness and utmost dedication. The course is designed to cover all aspects of airport ground handling as well as grooming your personality. Personality development and English are also an integral part of this course for overall growth of an individual. After successful completion of this course, the candidates can work as professionals at airport in various domestic & international airlines. They can opt for brighter career options too, after gaining some experience at ground.
Ground handling is an integral part of airline operations. IATA strives to lead the industry towards improved safety and operational efficiency in ground handling by setting standards, initiating and encouraging the implementation of global solutions. In Aviation, the term "ground handling" refers to the wide range of services provided to facilitate an aircraft flight or aircraft ground repositioning, preparation for and upon conclusion of a flight which will include both customer service and ramp service functions.
In our 3 Steps academy airport ground staffs are trained in the core areas as below. Course consists of 24 classes spread over a 60 working days and is estimated to take up to 36hours to complete the entire course module.
- Passenger handling
- Cargo handling
- Security processes & protocols
- Customer Service
- Airport familiarization
Without trained ground staff at their disposal, airport managers will have a tough time managing an airport! They play a huge role in ensuring smooth functioning of an airport.
Here is a list that points out the everyday responsibilities of a ground staff:
- Greeting and welcoming passengers
- Answering passenger queries
- Baggage check-in
- Make reservations
- Sell airline tickets
- Stock aircraft refreshments
- Clean aircraft before and after a flight
- Assisting old and disabled passengers
- General security and maintenance of airport
- Inspecting, storing and transporting cargo
- Assisting with baggage loading and unloading
